Last updated: 20/03/2025
At Record Town, we are committed to delivering your vinyl records and music accessories quickly and securely. Please review our shipping policy for details on shipping times, costs, and related information.
Shipping Destinations
We currently ship to [List countries/regions you ship to]. If your location is not listed, please contact us at info@recordtown.co to check availability.
Processing Time
- Orders are typically processed within [X] business days (excluding weekends and holidays).
- Pre-orders and special editions may have longer processing times, which will be specified on the product page.
- You will receive an order confirmation email once your order has been placed, and a tracking number once your order has been shipped.
Shipping Rates & Delivery Estimates
- Standard Shipping: Estimated delivery within [X-Y] business days – [$X.XX]
- Express Shipping: Estimated delivery within [X-Y] business days – [$X.XX]
- International Shipping: Estimated delivery within [X-Y] business days – [$X.XX]
- Free shipping is available on orders over [$XX] for domestic orders.
(Shipping times may vary depending on location, carrier delays, and unforeseen circumstances.)
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your order through our website or the carrier’s tracking system.
Customs, Duties & Taxes (For International Orders)
- Record Town is not responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by your country’s customs regulations and must be paid by the recipient.
- International orders may be subject to customs clearance delays beyond our control.
Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please contact the shipping carrier first.
- If your package is lost or missing, reach out to us at info@recordtown.co with your order number, and we will assist you in filing a claim with the carrier.
Returns & Exchanges
For details on returning or exchanging items, please refer to our [Return Policy].
Contact Us
If you have any questions about our shipping policy, feel free to contact us at:
📧 Email: info@recordtown.co
📞 Phone: +961 76 991 398
📍 Address: Beirut – Lebanon
